Terms of Service

Service and Scope

VPNEI provides international routes for cross-border access and access to international websites, covering 100+ countries / 180+ routes and supporting Windows / macOS / iOS / Android / Linux. Choose routes, view subscription details, and obtain clients through the user panel. The routes available to you are those shown in the panel and permitted by your account subscription status.

This service provides network connectivity. It does not provide memberships, content licenses, or account permissions for third-party websites. Regional policies, content catalogs, and access requirements are determined by each website's operator. Connecting through an exit region does not guarantee access to every feature of a website.

Account and Subscription Rules

No email address is required; a username and password are enough to create an account. Keep your password, subscription link, and login session secure, and do not share them on public pages. If credentials are exposed or used unexpectedly, change your password, reset the relevant subscription information, and describe the situation in a support ticket.

There is no limit on the number of devices connected at the same time, for use on devices owned or managed by the account holder. This does not grant resale rights. You may not rent or resell a subscription, share an account or subscription link with others, or package this service as a paid connectivity product for others.

Monthly subscription data resets each month on the activation date. When you upgrade mid-cycle, the price difference is prorated against the remaining days. Data packages remain available until used and never expire. Before choosing, check the packages page and confirm the price, data allowance, and billing method shown with your order. Payments are accepted via Alipay / WeChat Pay / USDT.

Lawful Use

You must comply with the laws and regulations that apply where you are located and to your actual use of the service, as well as the terms of service of the websites you access. The service must not be used for unlawful purposes, including cyberattacks, fraud, distributing malicious software, illegally obtaining data, or infringing others' legal rights.

Do not use subscription routes to disrupt other users' connections, abuse network resources, or test another person's systems without authorization. You are responsible for confirming that the content, tools, and business activities you access or conduct are lawful. Network connectivity does not replace content licenses, business permits, or approval from third-party platforms.

Availability and Scope of Responsibility

Actual connectivity depends on your local network, carrier routing, exit region, the status of destination websites, and route maintenance. VPNEI does not guarantee that every website will always be accessible, or promise a fixed speed, latency, or uninterrupted availability. If you encounter a connection issue, try another route and describe the problem in a support ticket. Do not include your password or full subscription link.

Maintenance, network failures, or changes to third-party services may cause temporary interruptions. This service cannot control third-party website outages, account decisions, or changes to regional policies. Responsibility is determined under applicable law and based on the specific facts. These terms do not exclude liability that cannot lawfully be excluded.

Refunds and How to Request One

You may request a full refund for any reason within 30 days of your first payment. To apply, sign in to the relevant account and submit a refund request through a user panel support ticket. Include the relevant order information so it can be verified. You do not need to cite a connection issue or provide your account password.

Refund processing involves order verification and payment provider procedures. Updates will be shared through the support ticket; no fixed time for funds to arrive is promised. Service benefits associated with the refund end once refund processing is complete. For order issues outside the scope above, contact support through a ticket; they will be handled under applicable law.

Account Termination and Changes to These Terms

In cases such as unlawful use, resale or sharing, system attacks, or persistent service disruption, VPNEI may suspend the relevant connection or terminate account access, as appropriate. Decisions should be based on the specific conduct. If you disagree with an action, you may submit an explanation through a support ticket. Account action does not cancel any refund or other rights you have under the law.

When service rules change, the date on this page will be updated, and important changes will be announced on the site or in the user panel. Changes affecting existing subscription benefits should specify their scope; updating these terms alone cannot retroactively reduce confirmed benefits. For details on how personal information is handled, see the Privacy Policy.