Account and Order Data
VPNEI registration does not require an email address; a username and password are enough. The registration process does not ask for an email address, and one is not required to activate a subscription. Account data includes the username, credentials used to verify identity, and account status. This information is used for sign-in, permission checks, and subscription management. Avoid including unnecessary personal information in your username.
Order data includes the selected plan, amount, payment status, transaction reference, and refund records. It is used to confirm orders, provide the service, and reconcile accounts. The user panel also processes subscription status, data usage, and reset information. Details and attachments submitted with a support ticket are used to address the issue; please redact passwords, full subscription links, and information unrelated to the issue.
No-Logs Policy and Connection Information
VPNEI follows a no-logs policy: it does not record which websites users access through the service, or retain browsing content, destination URLs, or request histories that could reconstruct browsing activity. Usage summaries for plan accounting do not include destinations and are not used to create browsing profiles.
The service does not retain per-connection route logs that can be linked to an account over the long term. Temporary operational information needed to establish connections or troubleshoot faults is used only for current operations or troubleshooting. Once it is no longer needed, it is deleted or unlinked from accounts and is not used to continuously track user activity. Security records for website sign-ins and order actions are separate from route connection logs and are used only to protect accounts, handle anomalies, and perform necessary checks.
Site Analytics and Local Storage
Website analytics help assess page visits, referral sources, and button usage, and identify broken links and issues with user flows. Analytics are limited to this website and do not extend to other websites users visit through international routes. Analytics must not include account passwords, full subscription links, or payment credentials, and are not used to build cross-site browsing profiles.
Cookies and browser local storage may be used to maintain sign-in sessions, save language preferences, and retain necessary interface settings. Save sign-in credentials only on devices you personally use. You can clear cookies and local storage in your browser settings; doing so may require you to sign in again and may reset your preferences. After signing out on a shared device, check for and clear any remaining data.
Third-Party Payments and Data Sharing
VPNEI supports Alipay / WeChat Pay / USDT. Payments are handled by the relevant third-party payment service or transaction channel. Its privacy policy governs the information it collects, identity checks, and transaction records. VPNEI uses only the amount, transaction reference, and payment result needed to verify an order, and does not ask users to provide passwords for third-party payment accounts.
Necessary data is shared only as needed to provide the service, process transactions, maintain systems, or meet applicable legal obligations. VPNEI does not sell account data or browsing activity data. Third-party websites and apps have their own data practices; connecting to them through this service does not make VPNEI responsible for their privacy policies.
Data Retention and Deletion Requests
Account data is retained for as long as needed to provide the service and handle related requests. Order and refund records are kept for the period required for financial reconciliation, dispute handling, and applicable legal obligations; this policy does not set an unverified universal retention period. Temporary troubleshooting information is cleared when no longer needed. Analytics are preferably kept in aggregate form, and data that is no longer necessary for processing is deleted or anonymized.
Users can submit a request to access, correct, or delete account data through a user panel support ticket, specifying the scope of the request. Account ownership must be verified before processing. Records related to open orders, refund disputes, or legal retention requirements may not be deletable yet; the reason should be explained. Deleting an account may prevent continued use of a subscription. Clearing browser storage does not delete a server-side account.
Policy Updates and Questions
VPNEI will publish policy updates on this page and revise the last-updated month at the top. Significant changes to data processing purposes, scope, or user rights will be explained through a website announcement or user panel notice. Where consent is required, it will be obtained first.
Privacy questions, data requests, and objections to data handling can be submitted through a user panel support ticket. Describe the relevant page, action, and requested resolution, and avoid submitting sensitive credentials. For subscription use, payment, and refund terms, see the Terms of Service.